Order & Delivery

All your purchases made with your credit card on our web-site are protected by Geotrust RapidSSL certificate. Your credit card information is encrypted with 128 bit protection. You can understand that the SSL (Secure Sockets Layer) connection is activated when the lock icon will be displayed in the address bar and it is activated on the page that you enter your credit card information

Payment Options

Civil Kids also working on Credit Card options, however currently it is not ready.

Firstly, select an item you would like to purchase, choose the quantities you want and then click the "Add to Basket" button from product detail page.

You can then choose to continue shopping or go directly to check.

Once you are finished shopping, click on cart at the top right corner of page, and follow the next steps.

In the end, you will receive an email confirming your order that includes your order number.

If you have any questions please do not hesitate to contact us. Our Customer Service Team works in six days a week, 8 a.m. – 6 p.m.

Wire Transfer / EFT Payments

You can choose products, you want by clicking its picture or name. When you click on the products, you will find detailed information about products and their prices. After you select quantities, you may proceed with pressing “ADD TO BASKET” and you will be transferred further. After that, if you click on cart, you shall confirm your orders and then you can go to next step by selecting payment methods. You can select Wire Transfer or EFT via bank. You can find below our bank accounts’ information.

Bank Account Numbers

More details coming soon…

Delivery Information

You can pick up your order from our Wholesale store in Merter/Istanbul or you can just order via courier companies which you are cooperating with. As you see below, we have a list of shipping companies from several countries that we had worked with before, if you wish you can contact them.

Delivery service depends on the selected courier company's access area.

If you ordered via wire-transfer, at this point the order is not yet confirmed as we need to run security and finance checks first. You should make the transaction within 3 days to confirm your order, otherwise it will be canceled.

How Can I Track My Order?

You shall follow My Account> Orders then click the “Order Number” button on the page. In this way you will get the track number of your shipment.